Your Australian Consumer Law rights come first. Nothing in this policy limits or removes any rights or remedies you have under the Australian Consumer Law (ACL) or other laws that cannot be excluded. Our Services come with guarantees that cannot be excluded under the ACL, and this policy applies in addition to — not instead of — those rights.
You may cancel your subscription at any time from the WattleDB console, or by contacting support@wattledb.com.au. Cancellation stops the next automatic renewal. Unless a refund applies under this policy or the ACL, your subscription remains active until the end of the billing period you have already paid for, and you keep access until then.
Monthly plans are billed in advance for each one-month period. When you cancel a monthly plan, the cancellation takes effect at the end of the current month. Outside the first week (below), we do not generally provide pro-rata refunds for the remainder of a month once it has started, except where required by the ACL (for example, where there has been a failure to meet a consumer guarantee).
If you change your mind in the first week. If you cancel a paid database, delete it, or move it to a cheaper plan, within 7 days of paying for that month, we refund what you over-paid. Deleting counts the same as cancelling for this purpose: you do not lose the refund by choosing to remove your data straight away. If you have not paid the invoice yet, we cancel it instead of refunding you, so you are not left owing money for a month you have given up. An invoice for a month you have already used stays payable. Cancel and we refund the whole month; move to a cheaper plan and we refund the difference between the two plans. This applies to the month you have just paid for, and only that month. Payments for earlier months are not refunded under this clause: those are months in which the Services were provided to you. Each month opens its own 7-day window from the date you pay that month’s invoice, so changing your mind in month six refunds month six, not everything you have paid since you joined. This does not limit your rights under the ACL, including for a major failure of the Services. We pay the money back by bank transfer to an Australian bank account you nominate, normally within 5 business days of receiving those details, and issue a GST adjustment note for the refund. Where we refund a cancelled month, the database stays available for 7 days from cancellation so you can export your data, rather than running to the end of the month you have been refunded for, and is deleted after that.
If you move to a more expensive plan mid-month. You can upgrade at any time and the new plan applies straight away. You have already paid for the current month on your old plan, so we do not charge you a fresh month. We work out the part of the month that is left, credit it back at your old plan’s rate, and charge it at the new plan’s rate — so what you pay is the difference between the two. Both figures appear as separate lines on your invoice, with the number of days they cover, so you can check the calculation yourself.
We do not send a separate bill for it. The amount is added to your next monthly invoice, beside that month’s normal charge. Your billing date does not change, and the new plan’s ordinary monthly price applies from that renewal onwards. We show you the exact amount, including GST, before you confirm the change.
How the days are counted. We count whole days from the day you upgrade to the end of your current billing period, and we round down, so a part-day is never billed as a whole one. The daily rate is the monthly price divided by the number of days in your billing period — 28, 29, 30 or 31, depending on the month. A day therefore costs slightly more in a short month than in a long one. That is deliberate: a month’s price buys a month, whichever month it is, and across a year the short and long months balance out. If you upgrade with less than a full day left in the period there is nothing extra to pay, and your next invoice simply carries the new plan.
Moving to a cheaper plan is not charged for under this clause — it is covered by the refund terms above.
You can change a database’s plan once in each billing period, up or down. After a change, the next one is available from your next billing date, which the console shows you.
This keeps billing predictable for both of us. Without a limit, a plan could be moved up and back down repeatedly inside one month, and every move creates a part-month calculation, a possible refund and further lines on your invoice — complexity you would have to check and we would have to explain.
It limits changing the plan of an existing database, not what you can do with your workspace: you can still create a new database on any plan, or delete one, at any time. If you need another change within the same period — because the first one was a mistake, or your needs have genuinely moved — email support@wattledb.com.au and we will make it for you. There is no charge for that and we will not refuse a reasonable request.
Where annual plans are offered, they are billed in advance for a 12-month period, usually at a discount to the monthly rate. If you cancel an annual plan partway through the term, your access continues until the end of the paid term. We are not obliged to refund the unused portion of a voluntarily cancelled annual plan except where the ACL requires it, though we may offer a pro-rata credit or refund at our discretion.
Some Services may incur one-off or usage-based charges (for example, additional resources you provision). These charges reflect resources already consumed and are generally non-refundable, except where the ACL applies or the charge was applied in error.
Some actions on the platform are irreversible and consume resources or destroy data at the moment you confirm them. In particular, if you delete a masked database clone early (or otherwise instruct us to delete, destroy or overwrite data or a resource), that action is carried out immediately and cannot be undone, and the associated charges are non-refundable. We clearly warn you before you confirm these actions. This does not affect your rights under the ACL where a failure by us (rather than your own instruction) is the cause.
If the Services have a problem that amounts to a major failure under the ACL, you are entitled to cancel and receive a refund for the unused portion, or to compensation for the reduced value of the Services, and to compensation for any other reasonably foreseeable loss or damage. If the problem is not a major failure, you are entitled to have it fixed within a reasonable time; if we do not do so, you may cancel and obtain a refund for the unused portion. Please contact us and give us a reasonable opportunity to investigate and fix the problem first.
If you believe you have been charged incorrectly, please contact billing@wattledb.com.au within a reasonable time. Where we confirm an incorrect or duplicate charge, we will refund it by bank transfer to an account you nominate.
Approved refunds are paid by bank transfer, in Australian dollars, to an Australian bank account you nominate. We ask for those details in the console when a refund is owed, and we suggest using the account you paid us from so the transfer is easy to match. We keep the details only until the refund has been sent, then delete them. Refunds are typically processed within 5–10 business days of approval, though the time for funds to appear depends on your bank.
To request a refund or discuss a cancellation, contact us with your account email and details of the request:
Billing & refunds, WattleDB
Email: billing@wattledb.com.au
Support: support@wattledb.com.au
RR Sols Pty Ltd (ABN 56 672 722 486), Bardia NSW 2565, Australia
For more information about your consumer rights, visit the Australian Competition and Consumer Commission at www.accc.gov.au.