Your Australian Consumer Law rights come first. Nothing in this policy limits or removes any rights or remedies you have under the Australian Consumer Law (ACL) or other laws that cannot be excluded. Our Services come with guarantees that cannot be excluded under the ACL, and this policy applies in addition to — not instead of — those rights.
You may cancel your subscription at any time from the WattleDB console, or by contacting support@wattledb.com.au. Cancellation stops the next automatic renewal. Unless a refund applies under this policy or the ACL, your subscription remains active until the end of the billing period you have already paid for, and you keep access until then.
Monthly plans are billed in advance for each one-month period. When you cancel a monthly plan, the cancellation takes effect at the end of the current month. We do not generally provide pro-rata refunds for the remainder of a month once it has started, except where required by the ACL (for example, where there has been a failure to meet a consumer guarantee).
Where annual plans are offered, they are billed in advance for a 12-month period, usually at a discount to the monthly rate. If you cancel an annual plan partway through the term, your access continues until the end of the paid term. We are not obliged to refund the unused portion of a voluntarily cancelled annual plan except where the ACL requires it, though we may offer a pro-rata credit or refund at our discretion.
Some Services may incur one-off or usage-based charges (for example, additional resources you provision). These charges reflect resources already consumed and are generally non-refundable, except where the ACL applies or the charge was applied in error.
Some actions on the platform are irreversible and consume resources or destroy data at the moment you confirm them. In particular, if you delete a masked database clone early (or otherwise instruct us to delete, destroy or overwrite data or a resource), that action is carried out immediately and cannot be undone, and the associated charges are non-refundable. We clearly warn you before you confirm these actions. This does not affect your rights under the ACL where a failure by us (rather than your own instruction) is the cause.
If the Services have a problem that amounts to a major failure under the ACL, you are entitled to cancel and receive a refund for the unused portion, or to compensation for the reduced value of the Services, and to compensation for any other reasonably foreseeable loss or damage. If the problem is not a major failure, you are entitled to have it fixed within a reasonable time; if we do not do so, you may cancel and obtain a refund for the unused portion. Please contact us and give us a reasonable opportunity to investigate and fix the problem first.
If you believe you have been charged incorrectly, please contact billing@wattledb.com.au within a reasonable time. Where we confirm an incorrect or duplicate charge, we will refund it to your original payment method.
Approved refunds are made to the original payment method used for the purchase, in Australian dollars. Refunds are typically processed within 5–10 business days of approval, though the time for funds to appear depends on your bank or card provider.
To request a refund or discuss a cancellation, contact us with your account email and details of the request:
Billing & refunds — WattleDB
Email: billing@wattledb.com.au
Support: support@wattledb.com.au
RR Sols Pty Ltd (ABN 56 672 722 486), Bardia NSW 2565, Australia
For more information about your consumer rights, visit the Australian Competition and Consumer Commission at www.accc.gov.au.